Payments and refunds
Understand secure checkout, final pricing, payment confirmation, and refund eligibility.
Secure checkout
JETZIO creates the order server-side from the current supplier price. Our secure payment gateway handles payment details; JETZIO does not receive your card number.
Order confirmation
The order is fulfilled only after our secure payment gateway independently confirms the captured amount, currency, and order reference.
Refund eligibility
Eligibility depends on the package rules and whether the eSIM has been installed, activated, or used. Review the refund policy before installation.