Refund policy
How cancellation and refund requests for travel eSIMs are reviewed.
Requesting a refund
Contact support with your order number and checkout email. Never send your QR code or activation details.
Refund request deadline
Please contact support within 14 days of purchase. Requests received after that window are not eligible for the unused-eSIM refund flow, including when a plan is close to expiry. This does not limit consumer rights that apply in your country.
Before installation
An unused eSIM may be eligible for a refund when it has not been installed, activated, or used. Eligibility can vary by package and local consumer law.
Installed or used eSIMs
Installed, activated, or used eSIMs may not be refundable because activation details can be single-use.
Connection problems
Contact support before deleting the eSIM. Include your device model, destination, and the troubleshooting steps already tried.
Approved refunds
Approved refunds return to the original payment method. The payment method and bank determine how long funds take to appear.
Your rights
This policy does not limit consumer rights that apply in your country.