Troubleshooting
Fix common installation, registration, roaming, and data-connection problems.
No network after landing
Confirm the eSIM is enabled, selected for mobile data, and has data roaming enabled.
- Toggle airplane mode for 30 seconds.
- Restart the device.
- Try automatic network selection first.
Installed but no data
Check that your home SIM is not selected for data and that automatic data switching is disabled. Verify the package covers your current country.
Do not delete the profile
Many QR codes are single-use. Contact support before deleting an installed eSIM while troubleshooting.